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This idea began in July of 1999. We thought that we would give our customers the opportunity to "grade" us on the work that we had done for them, so the "Survey Post Card" was born.
Once your job is completed, you will receive a postage-paid "Survey Post Card" in the mail. Then you can tell us if you like what we did for you. The information that is gathered from the cards helps us to better serve you and other customers, now and in the future.
Once the card is returned to us, the information is compiled and then the card is placed in a display album on our customer service counter. Anyone who comes into our store is invited to view the cards.
This shows potential customers what our previous customers think about our company, our staff, our workmanship, our knowledge and the scope of our professionalism.
So, if you are in the neighborhood, drop by and see what people have to say about All Seasons Window & Door, Inc. We'd be glad to see you!!
Results from our "Survey Post Cards" through July 2001 are as follows:
100% feel that our staff was helpful & informative
100% feel their questions were answered to their satisfaction
100% feel their purchase was installed to their satisfaction
100% feel our installers were courteous, cooperative and helpful
96.6% said there is nothing we could do to improve our services (although there is always room for improvement)
98.5% said they would do business with our company again
HOW CUSTOMERS FOUND US:
27% of our customers were referred by friends
14% of our customers were referred by relatives
29% of our customers heard or read our advertising (radio/newspaper)
13% found out about us through another source (county fair, church bulletins, home show, etc.)
13% of the replies were from previous customers
4% did not indicate how they found us
Some comments included on the survey cards were:
"Absolutely satisfied and I would do business with you again."
"I tell all of my friends to go to All Seasons."
"Job well done! You have two wonderful boys!"
"I would recommend you to others."
"Completely satisfied with work received."
"On a scale of 1-10, you're a 10."
"I'm very happy with the people that did my work."
"Keep up the good work."
"I am well pleased with the work."
"The quality of your work is your own best advertising."
"Great job, guys!!"
"I have already done business with you before and I will again."
"We are very pleased with the windows. Thanks for doing a good job!"
"Very pleased. Thank you!"
"Excellent in all aspects."
"Excellent! Very Professional."
"Thanks. Looks great!"
"Very satisfactory. Thank you!"
"Very professional company."
"Great Service! Thanks!"
"Very pleased with your over all service."
Our customers have spoken.
So when you want your job "done right the first time" through a local company with family employees, call All Seasons Window & Door, Inc. at 330-364-6369
We invite you to join our customer family.